Help choosing a path
Tell us what you want to build: phone agents, meetings, widgets, cloud phone, streaming, or a custom SDK app.
Best for first-time buyersProduct + pricing guidance
Email the teamContact MediaSFU
Get routed to the right help without losing momentum.
Whether you are validating demos, configuring phone agents, embedding widgets, building with SDKs, or solving an account issue, start from the path that fits what you need right now.
Best first moveInclude your goal, current path, and blocker.
Product path or page URL Account mode if logged in SDK, widget, SIP, or agent details Screenshots or logs when relevant
Choose a route
Different questions need different doors.
Self-serve when you need a guide, create a ticket when account context matters, or contact us directly when you want help planning the fastest path.
Technical support ticket
For account, dashboard, SIP, API key, widget, SDK, billing, or production workflow issues.
Best for registered usersKeeps issue history attached
Find the guide first
Use focused guides for SDKs, widgets, telephony, AI agents, recordings, and dashboard workflows.
Fastest self-serve routeGood for implementation
Open docsCommunity and discussion
Ask implementation questions, compare workflows, and learn from other MediaSFU builders.
Good for patternsPublic product discussion
Join forumsDirect contact
Use these when you already know the channel you need.
For support and planning, email usually gives the cleanest context. For quick coordination, WhatsApp can be useful, especially when you are already testing a live workflow.
Fast self-serve paths