Eligibility and authority
You confirm that you have legal capacity and authority to accept these terms for yourself or your organization.
Legal Terms Summary
MediaSFU Terms of Service
Effective June 17, 2026 - v2.3
This page summarizes key legal terms for using MediaSFU, including account responsibilities, billing guardrails, credits, subscriptions, and core contractual protections.
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Commitments on both sides
MediaSFU provides communication infrastructure and operational support. In return, users must operate lawfully, protect credentials, and comply with platform policies.
Acceptable use
You must not misuse the service, violate applicable law, or use MediaSFU to facilitate abuse, fraud, or unauthorized access.
Account security
You are responsible for safeguarding credentials, rotating keys, and promptly notifying MediaSFU of suspected compromise.
Credits, subscriptions, and final purchases
MediaSFU is priced around prepaid credits, usage, subscriptions, and add-ons. Please review the checkout page, plan details, and usage meters before purchasing.
Credits and prepaid balances
Credits, top-ups, prepaid balances, and usage bundles are generally final, non-refundable, non-transferable, and not redeemable for cash once purchased, except where required by law or where MediaSFU confirms an eligible billing error or exception.
Subscriptions and renewals
Subscriptions renew according to the plan terms shown at checkout or in your account. Canceling stops future renewals, but the current subscription period is generally not refunded or prorated unless required by law or approved by MediaSFU.
Eligible exceptions
MediaSFU may review refunds or credits for duplicate charges, confirmed billing errors, unauthorized transactions, account mistakes caused by MediaSFU, or service failures that MediaSFU determines warrant an exception.
Usage and expired value
Used credits, consumed minutes, active infrastructure usage, promotional credits, trial credits, expired credits, custom work, and third-party/provider costs are not refundable unless applicable law requires otherwise.
Plain-English summary:Credits and subscriptions are final in most cases. If something looks wrong, contact us quickly so we can review billing errors, duplicate charges, unauthorized activity, or other exceptions required by law.
Policies that keep MediaSFU fair
These policy terms define account handling, payment review, acceptance, and how updates are communicated.
Billing
Usage-based charges, credits, subscriptions, add-ons, overages, taxes, and third-party processing fees may apply according to your selected plan and measured consumption.
Chargebacks
Payment disputes and chargebacks may result in temporary account restrictions while the transaction is reviewed.
Acceptance
By accessing or using MediaSFU, you agree to these Terms of Service and related policies referenced within them.
Revisions
We may update these terms from time to time. Material changes will be posted on this page with an updated effective date.
Core legal terms
These clauses outline platform protections and risk boundaries for both parties.
Service availability and changes
MediaSFU may modify, suspend, or discontinue features to maintain security, reliability, and legal compliance.
Disclaimer of warranties
Except where required by applicable law, the service is provided on an "as is" and "as available" basis without implied warranties.
Limitation of liability
To the maximum extent permitted by law, MediaSFU is not liable for indirect, incidental, special, consequential, or punitive damages arising from service use.
Indemnification
You agree to defend and indemnify MediaSFU against claims arising from your use of the service, your content, or your violation of these terms.
Termination
We may suspend or terminate accounts that violate these terms, applicable law, or security requirements.
Governing law and disputes
Disputes are governed by the law and venue stated in your service agreement, order form, or controlling legal notice where applicable.
Need clarity on a clause?
We can review clause questions, DPA language, and procurement requirements. Send your context and we will respond as quickly as possible during business hours.
Need a signed agreement?
Send your template or legal questions to accounts@mediasfu.com. Response timelines depend on request complexity and business hours.