Can AI agents escalate to live agents with context?

Yes. AI workflows can route complex calls to operators with conversation context and event history for smoother handoff.

Does this work with existing SIP or PSTN infrastructure?

Yes. Teams can integrate existing telephony paths and roll out in phases without replacing all systems at once.

What should support teams deploy first?

A common first step is AI triage for repetitive intents, followed by operator escalation workflows and outbound campaigns.

All Solutions

AI answers your calls. Your team stays in control.

Agents handle the routine calls; a person steps in with one click when it matters.

Keep your numbers, pay per minute, and try it on a real call below before you sign up.

Call a live AI agent Start free

$0.002per AI agent minute

1 clickto take over a call

Your SIPor our numbers

24/7AI on every line

Try it now · no signup

Run a support desk for a minute

Be the customer on one side and watch the operator desk on the other: the AI answers, and a person can co-pilot or take over.

Integrated

Try it now

Ask as the customer. Watch the operator side.

Type what a customer would really send — "where is my order?" — then watch it land on the dashboard beside it.

Runs in this browser. Nothing is created until you press start.

Support operator reviewing a live customer conversation — **Customer side**A support chat you can actually type intoYour teamThe live session list your team works from

Support is ready for the customer
Customer asks a question
Operator dashboard opens on the same session
Operator responds, co-pilots, or takes over

Try more live demos

Four ways in

Each one is live now. Pick the one closest to how your team works.

Live demo · Best place to start

Live Phone-Agent Demos

Call a real number and talk to the agent.

Ready app

Phone-Agent Studio

Set up your own phone agent and test it.

Interactive widget

Widget Preview

Put a call or chat button on your site.

Live workspace

Team Support Workspace

Routing, assignment and live takeover for your team.

The Challenge

Customers wait on hold. Your team answers the same questions all day. Every peak costs overtime.

Our Solution

AI agents answer routine calls at once. Anything harder reaches a person with the whole conversation attached, and supervisors can listen in, co-pilot or take over.

Key Capabilities

AI Voice Agents

Answer FAQs, check orders and book appointments, on the model you choose.

SIP/PSTN Integration

Keep your numbers and carrier. No bridge fees.

Outbound Campaigns

Reminders, renewals and surveys, called out in batches.

Smart Agent Routing

By skill, language or priority, with full context on every handoff.

Real-Time Analytics

Volume, wait times and agent load, as it happens.

Call Recording & Transcripts

Every call recorded, transcribed and searchable.

Powered By

This solution uses the following MediaSFU products

MediaSFU Voice

WebRTC calling & widgets

MediaSFU Agents

AI-powered voice bots

Try the Working Pieces

Open the closest live surface first. Each path below runs today and shows a specific part of this solution.

Live reference experiences

The agent surface, running

Open the one-to-one call your agents would answer on, and the control room your supervisors would watch from.

Video callTwo people, one invite link.Get the starter code

Control roomPreview a camera, cut it to air.

See all six reference experiences

Why Choose This Solution?

AI answers routine calls at once

$0.002 per agent minute, no seat licences

Live view of every call and agent

Connect Salesforce, HubSpot, Zoho or Pipedrive

Put the workflow into motion

Try it on a real call. Then make it yours.

50,000 free minutes to start. No card needed.