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Apple Support and AI Console Blueprint

This is a product blueprint, not a copy/paste tutorial. Use the hosted conference or chat room from MediaSFUAppleSDK 0.1.3 and MediaSFUSDK 1.0.3 for the human support conversation. It supplies pre-join, participant/media presentation where applicable, room panels, local media controls, and participant exit.

Keep case data and human-agent presentation in your SwiftUI/UIKit app. Its authenticated backend authorizes customer and human agent access. Use the Apple SDK guide and secure room access to keep the room boundary safe.

Do not put Cloud credentials, AI provider keys, or support tokens in the app. Use restricted local values only for isolated development; external tests and released apps require backend authorization.

Build and validate​

  • Test customer and human-agent join, media/chat where enabled, recovery, and clean dismissal on supported Apple targets.
  • Preserve a human-only support path if a companion service fails.
  • On leave, stop case observers, discard temporary room UI data, and remove any app-owned media references.

The Apple package does not publish an AI-agent lifecycle, model/data-buffer configuration, pause/stop API, or retention policy. Implement those services in your backend.