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Android Support and AI Console Blueprint

This is a product blueprint, not a copy/paste tutorial. Start with the Android Complete Starter for the human room, then add your application's support and AI services. Use com.mediasfu:mediasfu-sdk-android:1.0.5 and the supplied MediasfuConference or MediasfuChat room for the human support session. The room supplies pre-join, participants, local and remote media where enabled, chat, moderation-oriented surfaces, and participant exit.

Keep your support case, agent assignment, consent, and transcript display in the Android application. An authenticated backend authorizes both customers and human agents, then returns the approved room flow. See the Android room guide and secure backend boundary.

Never put reusable Cloud credentials, AI provider keys, or support tokens in the mobile app. A restricted local credential is only for isolated development; external testing and release require the authenticated backend boundary.

Build and validate​

  • Verify customer and human-agent join, participant state, media, chat, and clean exit with two devices.
  • Keep a human-only fallback when the support service is unavailable.
  • On permission or network failure, preserve the case context and offer a fresh authorized retry rather than exposing a secret or stale room response.
  • On exit, remove app-owned case data from the room screen, stop observers, and clear temporary media state.

This Android room package does not publish an AI-agent lifecycle, model setup, data-buffer routing, or retention contract. Keep those services and policies in your backend.