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Secure Telehealth with AI Intake and Translation

Telemedicine workflows for multilingual patient care

Deliver secure telehealth visits with AI intake, scheduling support, recording, and multilingual communication workflows.

E2EEEncrypted
SecureInfrastructure
20+Languages
99.99%Availability

The Challenge

Patients need convenient care access. Security is critical. Language barriers cause misdiagnosis. Staff spends too much time on scheduling and intake.

Our Solution

MediaSFU provides secure telehealth infrastructure. E2EE protects patient data. AI agents handle intake and scheduling. Real-time translation serves diverse populations.

Key Capabilities

HD Video Visits

Crystal-clear video quality for accurate assessments. Adaptive bitrate handles varying patient connectivity.

Secure Infrastructure

End-to-end encryption, audit logs for all sessions. Patient data stays protected.

AI Intake Bots

Voice bots collect symptoms, verify insurance, and prepare visit notes before the provider joins.

Medical Interpretation

Real-time translation in 20+ languages. Specialized for medical terminology accuracy.

Scheduling Integration

Integrate with EHR/EMR systems. Patients book directly, receive reminders, join with one click.

Visit Documentation

Automatic recording with AI transcription. SOAP note suggestions based on conversation.

AI Intake & Agent Dashboard

See how operators monitor AI intake bots, review patient conversations, and intervene when needed.

1 / 6 — Live Overview
Agent Dashboard
Live History Configs Guide
12Active
3Escalations
2Human
5Voice
Sessions
All (12)AIVoiceEscalationHuman
Sarah Johnson
I need help with my subscription...
VoiceAI Active
Marcus Chen
This isn't working, I want a refund!
EscalationMultimodal
Emily Torres
How do I set up click-to-call?
AI Active
David Kim
Thank you for helping me with...
HumanVoice
Aisha Patel
What pricing plans do you offer?
AI Active
+1 (555) 234-5678
SIP call — 2m 14s
VoiceAI Active
Select a session to view details
Click any session from the sidebar
2 / 6 — AI Co-Pilot
Agent Dashboard
Live History Configs Guide
12Active
3Escalations
Sessions
Marcus Chen
I want a refund!
Emily Torres
Sarah Johnson
Marcus Chen
EscalatedMultimodal• 8m 32s
Co-Pilot Switch to Takeover Return to AI
24
Messages
1.8s
Avg Response
😤
Sentiment
MC
I've been charged twice for the same subscription! This is ridiculous.
14:22
I'm sorry to hear about the double charge, Marcus. Let me look into your account right away to resolve this.
14:22
MC
I want a full refund. This has happened before and I'm losing patience.
14:23
I understand your frustration. I can see the duplicate charge of $29.99. Let me escalate this to ensure a quick resolution. ⚠️ Escalating to human operator...
14:23
Hi Marcus, I'm Alex from the support team. I've already initiated a refund for the duplicate charge. You should see it within 2-3 business days.
14:25
AI Co-Pilot Suggestion
"As a goodwill gesture, I'd like to offer you a 10% discount on your next renewal. Would that work for you, Marcus?"
Approve Edit Discard
3 / 6 — Voice + Devices
Agent Dashboard
Live History
12Active
5Voice
Sessions
Sarah Johnson
VoiceHuman
Sarah Johnson
VoiceTakeover• 4m 11s
Select Microphone
MacBook Pro Microphone
Blue Yeti USB — Active
AirPods Pro
End
Live Voice — Takeover Active
SJ
Sarah Johnson
Customer
OP
Operator (You)
Speaking
Sarah (Customer)
Operator (You)
AI Agent (Muted)
SJ
Can you hear me now? The microphone was cutting out earlier.
14:31
Yes, I can hear you perfectly. I just switched to a better microphone. Let me help you with the subscription issue.
14:31
SJ
Great! So I need to upgrade to the business plan but keep my current recordings.
14:32
4 / 6 — Multimodal Video
Agent Dashboard
Live History
12Active
5Voice
Marcus Chen
Multimodal
Marcus Chen — Video Session
MultimodalTakeover
Live Video — Multimodal Active
MC
Marcus Chen
Camera On
Customer
OP
Operator (You)
Camera On
Operator
Marcus (Video)
Operator (Video)
AI Agent (Monitoring)
5 / 6 — Session History
Agent Dashboard
Live History Configs Guide
12Active
3Escalations
1,247Total Sessions
18,430Messages
6m 42sAvg Duration
😊 4.2Avg Sentiment
8.3%Escalation Rate
12.1%Human Intervened
AllEndedHumanFailed|All ModesTextVoiceMultimodal
Marcus Chen — Subscription Refund
Feb 24, 2026 · 14:15 – 14:28 · Room: msu_8f3k
📝 24 msgs⏱ 12m 48s😤→😊 Resolved🏷 billing, refund
MultimodalHumanEnded
Emily Torres — SDK Setup Help
Feb 24, 2026 · 13:45 – 13:58
📝 16 msgs⏱ 13m 20s😊 Positive🏷 sdk, react
AI OnlyEnded
+1 (555) 123-4567 — VoIP Issue
Feb 24, 2026 · 12:30 – 12:42
📝 8 msgs⏱ 11m 55s😐 Neutral
VoiceEnded
David Kim — Plan Upgrade
Feb 24, 2026 · 11:15 – 11:31
📝 31 msgs⏱ 16m 10s🙂 Positive⭐ Starred
VoiceHumanEnded
6 / 6 — Operator Guide
Agent Dashboard
Live History Configs Guide
12Active
3Escalations

🎧 Agent Dashboard Guide

Everything you need to manage AI-powered customer conversations

Dashboard Layout
Session Monitoring
Intervention Modes
Voice & Video
Escalations
Session History
Configuration
Tips & FAQ

Intervention Modes

Monitor
Watch AI handle the conversation without the customer knowing
Takeover
Replace AI completely and talk directly to the customer
Co-Pilot
AI suggests responses, you approve, edit or discard
Our clinic serves a diverse community speaking 15 languages. MediaSFU's translation eliminated our reliance on interpreter services and cut visit times by 20%.
A Medical Director

Why Choose This Solution?

End-to-end encryption
AI intake & scheduling
Medical interpretation
Visit recording

Ready to transform your healthcare?

50,000 free minutes. No credit card required.